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Rachel Willis

MENTAL FITNESS FACILITATOR

Rachel Willis

Licensed Mental Fitness Facilitator

Supporting individuals, workplaces and communities through engaging wellbeing education focused on resilience, modelling mental fitness and practical life skills.

Online & In-Person

Workplace & Leadership Programs

North Coast, NSW Australia

AREAS OF EXPERTISE

ABOUT RACHEL

Rachel is a Licensed Mental Fitness Facilitator and Principal Advisor at The Planning and Practice Hub. She has spent nearly 30 years working in and alongside the Australian human services system in frontline roles, Senior Government Director, CEO and sector consultant. She knows this work from the inside.


Human services workers carry a weight that most workplaces do not ask of people. They make decisions that affect vulnerable lives, navigate competing pressures, and are often the last to ask for support themselves. Rachel has lived that reality and worked alongside people who carry it every day. Her facilitation starts there.


Her sessions are practical, honest and grounded in what human services work actually feels like. She gives people tools they can use when the pressure is real not in ideal conditions, but in the ones they actually face.


Alongside her facilitation practice, Rachel supports organisations through The Planning and Practice Hub to build the conditions that let their people sustain the work long term.

QUALIFICATIONS & EXPERIENCE

Qualifications
  • Certified Mental Fitness First Responder

  • Licensed Mental Fitness Facilitator, Mental Fitness Australia

  • Postgraduate Diploma, Public Sector Policy and Administration Flinders University

  • Bachelor of Youth Work (Psychology) University of Western Sydney

  • Diploma of Policing Practice Charles Sturt University

  • Certificate IV in Training & Assessment

Experience
  • 30+ years in Human Services

  • CEO and senior leadership roles across government, private and not-for-profit sectors

  • Government, Private and Not For Profit CEO roles

  • Workshop and training delivery

  • Compliance and practice support across NDIS, Aged Care, Child Safe, HSQF and ASES frameworks

  • Strategic planning facilitation across human services organisations

  • Human services governance, policy and procedure development

  • Practice coaching and reflective practice facilitation

  • Executive coaching and mentoring for human services leaders

  • Board director across multiple community sector organisations

Specialties
  • Mental fitness education for human services workforces

  • Psychological safety in leadership and governance environments

  • Practice coaching and reflective practice facilitation for human services teams

  • Executive coaching and mentoring for human services leaders

  • Embedding policies and procedures into day-to-day practice

  • Complaints management across staff, participant, and consumer concerns

  • Child safe governance and National Child Safe Standards implementation

  • Compliance and practice support across NDIS, Aged Care, Child Safe, HSQF, and ASES frameworks

  • Tender and grant writing for government-funded human services programs

  • Strategic planning for community sector organisations

  • Human services governance and board development

  • Facilitation and training delivery across human services workforce programs

Professional Memberships
  • AICD

  • Mental Fitness Australia

UPCOMING COURSES & PROGRAMS

Mental Fitness First Responder (MFFR)

Peter Annis-Brown

Fri, 19 June 2026, 09:00 am

$250
Mental Fitness First Responder (MFFR)

Peter Annis-Brown

Fri, 19 June 2026, 09:00 am

$250
Mental Fitness First Responder (MFFR)

Peter Annis-Brown

Fri, 19 June 2026, 09:00 am

$250

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WHAT PEOPLE SAY

Ready to build mental fitness in your team or community?

Let's work together to create mentally healthly, resilient and thriving environments.

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